FAQ
General information
What is SANCT?
SANCT is a sanctuary of well-made things designed to elevate your home, body, and mind. We carefully curate quality-driven brands that align with your high standards and taste, offering a unique shopping experience focused on mindful consumerism and conscious living.
Where are your products sourced from?
Our products are sourced from various locations around the world, including Malaysia, Japan, Thailand, Spain, and beyond. Each brand we partner with has a unique story and a commitment to quality craftsmanship.
Are all your products ethically sourced and sustainable?
At SANCT, we work with purposeful brands that come in various forms. While many of our brands adhere to ethical sourcing and sustainable practices, this is not a requirement for all. You can find out more about each brand's principles on their individual product pages.
Do you collaborate with influencers or accept brand partnerships?
Absolutely! We are always looking to collaborate with influencers and brands that share our values and vision. If you're interested in partnering with SANCT, please contact us at hi@sanctstore.com
Customer support
Do you offer gift wrapping or special packaging?
No, we don't offer gift wrapping and special packaging options but it's something we're working on.
Do you offer any promotions or discounts?
We regularly offer promotions and discounts to our valued customers. To stay updated on our latest offers, sign up for our newsletter (see the footer) and follow us on social media.
Can I modify or cancel my order after it’s been placed?
If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment options.
What should I do if I have an issue with my order?
If you encounter any issues with your order, please contact our customer support team immediately. We are here to help resolve any problems and ensure your satisfaction.
How can I contact customer support?
You can reach our customer support team via email at hi@sanctstore.com Our support hours are 9 am - 6 pm GMT+7, Monday to Friday, excluding national holidays.